Cash transit firm to create 30 jobs at new Scots base

Cash-in-transit company Pivotal is opening a new centre in Inverness creating at least 30 jobs in the year ahead.

The firm, which has just rebranded from RMS Group, is introducing merchant services along with its aim of being the leading independent provider supporting cash and card transactions of all types.

The Inverness centre will support Pivotal’s growing customer base in Scotland. It will be one of four locations along with others being in South East England, Leeds and Bristol.

Founded in 2005, Pivotal provides cash collections, deliveries and ATM services – serves more than 1,700 customers ranging from Metro Bank and Travelex to retailers and small businesses.

Pivotal is seen as a ‘challenger brand’ and said it aims to offer a customer-friendly, cost-effective service and an innovative approach.

Managing director Tony McAleenan said: “We have always been innovators in the industry and the change of our name to Pivotal marks a step change for our company which will enable us to offer an even better service to our clients in Scotland.

“While the current situation is challenging for everyone, as an agile business without the burden of a large infrastructure and cost base, we are in a strong position and are pressing ahead with our growth plans.

“Looking to the future, Pivotal will play a key role in helping businesses to manage the increasingly wide range of payment options while continuing to support access to cash, which is vital to ensure we can deal with a wide range of payment methods, and ensure customer choice and financial inclusion within communities across Scotland.”

Martin Smith, head of commercial strategy, added: “We appreciate this is a very difficult time for many of our customers and we are doing all we can to support them, for example by offering one-off collections from premises which have closed.

“These latest changes will allow us to play a more central role in supporting our clients in the future.

“Pivotal will make it cheaper and easier for businesses to accept both card and cash payments.

“For the first time they will also have one single service to support all of their payment needs, allowing them to streamline their processes and benefit from simpler, faster reporting.”